At African Food Supplement Ltd., we value your satisfaction with our products. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy. Please review the details below:
Return Eligibility:
• To be eligible for a return, the item must be unused, unopened, and in the same condition as received.
• Returns must be initiated within 3 days from the date of purchase.
Return Process:
1. Contact Us: Initiate the return process by contacting our customer service team at info@africanfoodsupplement.com within the eligible timeframe. Provide your order number and a detailed reason for the return.
2. Return Authorization: Once your return request is approved, you will receive instructions on how to return the item, including the return shipping address.
3. Shipping the Item: Securely package the item, include a copy of the order confirmation, and ship it to the provided address. Customers are responsible for return shipping costs.
4. Verification and Refund: Upon receiving the returned item, we will inspect it to ensure it meets the return eligibility criteria. Once verified, a refund will be processed to the original payment method within 15-30 business days.
Refund Amount:
• The refund will only cover the cost of the returned item and does not include original shipping fees.
• If the return is due to an error on our part or a defective product, we will cover the return shipping costs.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. Provide detailed information and, if possible, attach photos of the damaged or defective product. We will work to resolve the issue promptly.
Contact Information:
For any questions or concerns regarding our Shipping Policy or Return & Refund Policy, please contact our customer service team at info@africanfoodsupplement.com.
Thank you for choosing African Food Supplement Ltd.
We appreciate your trust in our products and aim to provide exceptional customer service